10.1.1 Problem Details Checklist

When submitting a problem to LANSA Support, please refer to the following list for the types of information that may be requested. Some of the required information can be obtained by running the About LANSA. Refer to 10.2 Gather Information About LANSA

• LANSA software versions details (build number)

• list of all EPCs applied to LANSA software (refer to 10.2.3 EPC List)

• list of licensed products for this application environment

• operating system version details (including service pack details)

• user profile details (if appropriate)

• hardware details (make, model, memory, free disk space, total disk space, etc.)

• job logs (if appropriate)

• error logs (refer to 10.2.4 X_ERR.LOG Files)

• dump file (if appropriate)

• trace files (refer to 10.2.7 x_tracennn.txt files)

• full error message numbers and details

• print screens of the application

• details about the circumstance of the error.