Web Troubleshooting Checklist

Before you contact your local LANSA vendor for support, please complete the following checklist for your Window's Servers and have the answers available:

• Are you able to display the index or home page for the Web Server by entering the IP address of the Web Server into a browser?

• Do you have an LCONNECT service running?

• Do you have a Visual LANSA and Web development licenses installed?

• Is the database on the Data/Application Server running?

• Have you installed the Web PC-based Administrator?

• Is the partition WAM enabled – if you are using WAMs?

• Have you created a Default User to allow anonymous user access (from the Web Administrator)?

• Have you created the Windows user profile (DFTUSR) associated with the Default User?

• Have you imported LWEBSF into the partition?

• Have you Web enabled the test process you are using?

• Have you recompiled the functions after Web enabling the process?

• Have you configured Web access to your LANSA system correctly using the Web Administrator? Specifically, have you configured the file location, the working library and the Transaction Server settings?