3. Troubleshooting

Please refer to the appropriate section:

• 3.1 Install or Upgrade

• 3.2 Deliver To

• 3.3 Character translation/conversion issues

• 3.4 X_RUN or submitted jobs

• 3.5 Connecting to a Linux Server

• 3.5.1 Database

 

Need more help?

If you cannot resolve a problem using the advice in this section, please complete the following:

1.  As the LANSA owner, execute the script support.sh (located in $LANSAXROOT/x_lansa/bin, which should be in the PATH) to create the file support.txt in the current directory.

2.  Contact your LANSA supplier for support and attach the support.txt file.