For all issues, you must produce a trace file. Here are two examples: one that locates the shared Cloud Account ID License file, and one that does not.
Note the expected licenses being added immediately after this line at the end of the trace:
MESSAGE : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic
BEGIN_FUNCTION : X_PDF_Licence_Operation started LIC Level 2 X_PDF_Licence_Operation C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 684 04:46:34.180251
BEGIN_FUNCTION : LoadLicenceFile started LIC Level 2 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1312 04:46:34.180870
MESSAGE : Loading License file LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1323 04:46:34.181525
BEGIN_FUNCTION : IsInAWS started LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 712 04:46:34.182207
MESSAGE : Checking Cloud registry = AWS LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 720 04:46:34.183173
MESSAGE : Cloud key found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 729 04:46:34.184525
MESSAGE : Cloud value found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 732 04:46:34.185767
END_FUNCTION : IsInAWS ended LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 739 04:46:34.186940
MESSAGE : Look for Cloud Account license file AWS only LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1364 04:46:34.188618
BEGIN_FUNCTION : GetCloudAccountId started LIC Level 2 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 821 04:46:34.190028
BEGIN_FUNCTION : IsInAWS started LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 712 04:46:34.191298
MESSAGE : Checking Cloud registry = AWS LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 720 04:46:34.192129
MESSAGE : Cloud key found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 729 04:46:34.192760
MESSAGE : Cloud value found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 732 04:46:34.193359
END_FUNCTION : IsInAWS ended LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 739 04:46:34.193942
MESSAGE : Fetching AWS Account ID LIC Level 3 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 831 04:46:34.194490
MESSAGE : AWS Account ID found 775488040364 LIC Level 3 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 849 04:46:34.195913
END_FUNCTION : GetCloudAccountId ended LIC Level 2 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 875 04:46:34.196594
MESSAGE : Model and CPU 7754 88040364 LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1400 04:46:34.197201
MESSAGE : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1427 04:46:34.197800
MESSAGE : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1464 04:46:34.198708
MESSAGE : Adding license CLT LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1667 04:46:34.209591
MESSAGE : Adding license IXX LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1667 04:46:34.210070
MESSAGE : Adding license LCE LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1667 04:46:34.210499
MESSAGE : Adding license LXX LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1667 04:46:34.210926
MESSAGE : Adding license NET LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1667 04:46:34.211376
MESSAGE : Adding license WEB LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1667 04:46:34.211803
Note the expected licenses NOT being added immediately after this line at the end of the trace:
MESSAGE : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic
Instead of loading the licenses, the search for the Cloud Scalable License begins with this line:
MESSAGE : X_CERT_CLOUD_SCALABLE_LICENSE
BEGIN_FUNCTION : X_PDF_Licence_Operation started LIC Level 2 X_PDF_Licence_Operation C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 684 04:44:26.913740
BEGIN_FUNCTION : LoadLicenceFile started LIC Level 2 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1312 04:44:26.914212
MESSAGE : Loading License file LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1323 04:44:26.914688
BEGIN_FUNCTION : IsInAWS started LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 712 04:44:26.915119
MESSAGE : Checking Cloud registry = AWS LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 720 04:44:26.915614
MESSAGE : Cloud key found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 729 04:44:26.916114
MESSAGE : Cloud value found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 732 04:44:26.917121
END_FUNCTION : IsInAWS ended LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 739 04:44:26.918184
MESSAGE : Look for Cloud Account license file AWS only LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1364 04:44:26.918818
BEGIN_FUNCTION : GetCloudAccountId started LIC Level 2 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 821 04:44:26.919346
BEGIN_FUNCTION : IsInAWS started LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 712 04:44:26.919805
MESSAGE : Checking Cloud registry = AWS LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 720 04:44:26.920266
MESSAGE : Cloud key found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 729 04:44:26.920749
MESSAGE : Cloud value found LIC Level 3 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 732 04:44:26.921173
END_FUNCTION : IsInAWS ended LIC Level 2 IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 739 04:44:26.921685
MESSAGE : Fetching AWS Account ID LIC Level 3 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 831 04:44:26.922093
MESSAGE : AWS Account ID found 775488040364 LIC Level 3 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 849 04:44:26.923463
END_FUNCTION : GetCloudAccountId ended LIC Level 2 GetCloudAccountId C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 875 04:44:26.924124
MESSAGE : Model and CPU 7754 88040364 LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1400 04:44:26.924730
MESSAGE : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1427 04:44:26.925339
MESSAGE : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic LIC Level 3 LoadLicenceFile C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c 1464 04:44:26.926245
BEGIN_FUNCTION : fHasCloudLicense started LIC Level 2 fHasCloudLicense C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 147 04:44:26.927006
MESSAGE : X_CERT_CLOUD_SCALABLE_LICENSE LIC Level 2 fHasCloudLicense C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp 191 04:44:26.928104